Customer Service & Policies


CUSTOMER SERVICE

Return and Exchange Policy
If for any reason you are not satisfied with your purchase, Lost Galleon will accept return items (or exchanges if customer chooses) within 21 days of purchase. We accept returns for all jewelry items with the exception of items that have been resized, altered or damaged in any way. Lost Galleon will refund the full original purchase price excluding the original customer shipping charges (if any).
The customer will assume the risk and expense of return shipments, including insurance. The return merchandise with all original packaging, including the gift box, certificate of authenticity and invoice must be included in the returned package. Once we have received your package, please allow 7-10 business days to confirm credit with your credit card processor. Please return merchandise together with the above requirements via a prepaid, insured, traceable method to the following address:

Lost Galleon
PO BOX 948547
Maitland, FL 32794
USA

Payment Methods
All prices on our Web Site are in US dollars. Lost Galleon accepts PayPal, Visa, MasterCard and American Express cards for online purchases. If you wish to purchase via check/money order, an order will be processed and shipped after receiving and verifying payment.

Gift Certificates
  • The Lost Galleon Gift Certificate can be redeemed for merchandise online at www.lostgalleon.com
  • No expiration date
  • No additional fees
  • Certificate cannot be redeemed or refunded for cash
  • Restricted to use in the USA and Canada
Lost Galleon is not responsible for lost or stolen gift certificates.

Shipping
Lost Galleon ships via the United States Postal Service or Federal Express to all fifty US states, Puerto Rico and the US Virgin Islands. All International orders will be shipped via USPS International or Federal Express. Customs duties and taxes are the responsibility of the buyer. All shipments are risk-free as they are sent fully insured. The Lost Galleon Free Shipping in the USA special applies to all 50 States but does not include other US Territories. Free shipping is sent via USPS Priority Mail (2-3 business days) and applies to all orders over $75.

Order Status
After your order has been processed, Lost Galleon will email your Shipping Carrier tracking number which you can use to check up to date information on your order status. Customers can check their order status at any time by clicking on the Order Status link on our website.
United States Postal Service: http://www.usps.com/shipping/trackandconfirm.htm
Federal Express Tracking: http://fedex.com/Tracking

Sales Tax
We do not charge sales tax for items shipped to addresses outside the state of Florida. LostGalleon.com charges sales tax for purchases only within Florida. Tax rates are appropriate to each county.

POLICIES

Overview
The following rules and regulations apply to all parties visiting/using the LostGalleon.com web site. By accessing this site, you agree to the following terms and conditions. Lost Galleon reserves the right to change or alter these conditions without prior notice.

Copyright & Trademark
LostGalleon.com web site contents and all of its materials are protected by US copyright, trademark and other intellectual property rights. Any unlawful use of these materials is prohibited. The site use is solely for personal use, including online purchase of the products shown.

Personal Information
Lost Galleon uses your personal information to process your orders and provide the products requested by you. Lost Galleon does not rent, sell or disclose our customers' name, addresses, email addresses or other personal information unless required by law.

Security
LostGalleon.com is committed to protecting your credit card and other restricted information. To ensure a safe shopping experience at LostGalleon.com, all transactions are secured by GeoTrust and Authorize.Net which provides our customers with the highest level of security. We are also a Certified Shopsite High Security Website.

Links
Occasionally, links to other related web sites may be provided from this Web Site for your use. Lost Galleon does not endorse any third party web site or the services/products they offer. These links are provided for your convenience only and Lost Galleon is not responsible or liable for any third party web site.

Disclaimer
Access to this site is provided on an "as needed" basis. You agree that use of this site is at your own risk and without warranty of any kind. Lost Galleon will not be responsible for any damages associated with the use of this site.

Jurisdiction
Any disputes regarding the use of this Web Site shall be resolved according to the laws of Florida.

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LOSTGALLEON.COM has a Shopper Approved rating of 5.0/5 based on 480 ratings and reviews