Q. Where do you get all your treasure items from?
A. Lost Galleon is a member of the American Numismatic Association and we strictly adhere to their Code of Ethics. In acquiring our coins, we work diligently with numerous treasure salvagers, auctions and other worldwide reputable treasure sources. When there is a new treasure discovered that we feel is special, we do our best to get pieces from it.
Each of our rare coins that we acquire must be unique, high grade (most are Grade Very Fine) and attractive, but also must have an interesting history about it. The shipwreck pottery we offer was found on some of our favorite colonial shipwreck dive sites in the Eastern Caribbean Sea. We have been in the treasure business since 1994 and online since 2009!
Q. Are all of your treasure pieces authentic?
A. Every treasure item offered on our website is absolutely genuine has our Lifetime Guarantee of Authenticity. We do not sell replica coins or those coins claimed to be made with salvaged shipwreck silver.
Q. When I purchase a coin pendant, will it be the exact one shown on item picture?
A. Yes, every piece on our website is one of a kind and you will receive the exact treasure item that is shown on the product picture. The treasure items vary in size and weight, which are listed for each piece on the item page. The "Size Chart" link on the item pages will show the conversions from mm to inches.
Q. Can I return or exchange my order if I am not absolutely satisfied?
A. If for any reason you are not satisfied with your purchase, Lost Galleon will accept return items for a full item refund (or exchanges if customer chooses) within 21 days of purchase. See our Customer Service & Policies page for details.
Q. What does my order come with?
Certificate packages will vary. Please contact us if you have any questions on specific treasure item packages.
Q. What is the best way to maintain and care for my treasure piece?
A. Coins will tarnish over time, especially when exposed to the oils of your skin. To keep your coin jewelry looking great, here are a few “do’s and don'ts” for your treasure coins and gold jewelry.
Avoid wearing your treasure coin jewelry in water, but especially in salt water, chlorinated pools and hot tubs, which will accelerate the tarnishing process.
To take off the tarnish buildup, use mild soap with distilled water and gently rub with your fingers for about 30 seconds on your treasure piece, then rinse thoroughly and gently dry with a soft cloth.
Coins and gold jewelry should Never be cleaned with any solution containing ammonia, alcohol or other harsh ingredients. Do not use silver polish to clean your coin. Never clean your treasure jewelry in an ultrasonic cleaner.
Remember, these coins are very old artifacts and should be handled with care.
Q. Will you do a custom bezel for my coin?
A. Sorry but we only do jewelry settings for our own treasure pieces that are offered on our website.
Q. How is the jewelry made?
A. Our jewelry is made to the highest quality, timeless heirlooms that can be passed on to future generations. Lost Galleon jewelry is handcrafted and begins with .9999 pure 24k gold, as we NEVER use recycled scrap gold or melted down bullion coins in our jewelry and every piece is stamped with its carat weight. As you may imagine, making coin jewelry is a very specialized craft. We have a great master goldsmith who carefully custom frames each piece into a variety of distinct jewelry styles.
There are many other jewelers that will grind down and alter treasure coins to fit standard cast bezels and rings since it is easier and cheaper to make jewelry this way. With Lost Galleon it is extremely important that the treasure coins are not damaged during the jewelry setting process. We believe in preserving the history and value of each artifact in our rare jewelry so that it can be displayed as it was originally made.
Also, we do not use synthetic stones. All of the diamonds, rubies, sapphires and emeralds in our jewelry are high grade, conflict free and totally natural.
Q. Can the rings be re-sized?
A. Yes, our rings can be professionally re-sized up to 1 size larger or 1 size smaller. Please note that once a ring is re-sized Lost Galleon cannot accept the item as a return or exchange.
Q. What types of payments do you accept?
A. All prices on our website are in US dollars. Lost Galleon accepts PayPal, Visa, MasterCard and American Express cards for online purchases. If you wish to purchase via check/money order, an order will be processed and shipped after receiving and verifying payment.
Q. How do you ship?
A. Lost Galleon ships via the United States Postal Service, Federal Express or UPS to all fifty US states, Puerto Rico and the US Virgin Islands. Free shipping is sent via USPS Priority Mail (est. 2 - 4 business days) and applies to all orders over $100 in the USA. All shipments are sent fully insured. All International orders will be shipped via USPS International or Federal Express. International customs duties and taxes are the responsibility of the buyer.
After your order has been processed, Lost Galleon will email your Shipping Carrier tracking number which you can use to check up to date information on your order status. Customers can also check their shipping and order status at any time by clicking on the Order Status page on our website.
United States Postal Service: https://www.usps.com/shipping/trackandconfirm.htm
Federal Express Tracking: https://fedex.com/Tracking
UPS Tracking: https://www.ups.com/us/en/Home.page
Q. Where is the Free Shipping offer valid and what type of shipping is used?
A. The Lost Galleon Free Shipping in the USA special applies to all 50 States but does not include all US Territories. Free shipping is sent via USPS Priority Mail (est. 2 - 4 business days) and applies to all orders over $100.
Q. Does Lost Galleon share your personal information with any 3rd parties?
A. Lost Galleon uses your personal information to process your orders and provide the products requested by you. Lost Galleon does not rent, sell or disclose our customers' name, addresses, email addresses or other personal information unless required by law.
Q. How secure is your website regarding the protection of customer credit card and personal information?
A. LostGalleon.com is committed to protecting your credit card and other restricted information. To ensure a safe shopping experience at LostGalleon.com we are secured with a GeoTrust SSL certificate which provides up to 256 bit encryption thereby offering the highest level of encryption and security possible. We are also a Certified Shopsite High Security Website.